What Makes MAGMA Different
At MAGMA we strive to be different. We focus not only on meeting the needs of our customers, but to exceed them and become an active participant in their success. Our customers don’t just buy our software, we become their partner in ensuring their customer’s needs are met. When you buy a MAGMASOFT® license, you buy an entire MAGMA team of engineers to go with it. One of the many qualities that makes MAGMA different than the rest is our commitment to working together with you to solve any casting issue you might have. We are not only engineers who know our software, we are engineers who know the foundry and die casting industries inside and out. Most of our engineers have worked in a foundry or die casting facility. Our knowledge base goes beyond applying our software to your casting issues, it encompasses applying our software to the real life situations you are seeing in production. Even before production, we can help you with issues in the design stage. MAGMASOFT®’s job is to predict what will happen. Our engineers’ job is to use the tool to prevent the defects before they happen. We take the time to listen to what you are struggling with, apply our knowledge of the foundry and die casting world, and then apply our knowledge of MAGMASOFT® to solve the casting issue. From the MAGMAacademy, to MAGMAsupport, to your process group team and Account Manager, you will always have someone to discuss issues and challenges with.
Annual User Group Meeting
This concept of partnership, community and family is never more apparent than at our annual User Group Meeting. Once a year, every September, we gather together with our users for a two-day event focused on learning from each other, sharing ideas and growing together. In addition to visiting our customers at their location throughout the year, all the training classes, workshops and seminars we put on, we feel getting everyone together in one place annually provides a whole new dimension to the learning process. In this environment, peers gather together and hear stories of how other engineers use the software. Users have the opportunity to brainstorm and problem solve. In addition, they are exposed to techniques they might not have considered. The reverse is true as well. A user might have an issue they are struggling with. Once presented to the group, their peers come together to suggest options that could potentially solve their defect. At any given moment they could be sitting right next to someone who dealt with the same issues and can provide a known working solution, or at the very least, a valid option to try. Revelations and discoveries like this happen over and over when users get together and share their experiences.