Technical Support Engineer - MAGMA North America
About MAGMA Foundry Technologies, Inc.
As a global leader in the metal casting industry for over 25 years, MAGMA continues to provide groundbreaking technology through our proprietary casting process simulation software, MAGMASOFT® autonomous engineering. As a company, we are focused on building relationships with our customers that instill confidence in the organizations and engineers that utilize our software. Our goal is to advance the utilization of metal castings, while proactively developing efficient casting processes. Our organization also provides engineering services on a contractual basis, focused customer development, customer support and educational services through MAGMAacademy training events.
Position Overview
The purpose of the Technical Support Engineer position is to provide technical and application support for all MAGMASOFT® autonomous engineering software tools that our customers and prospective customers are utilizing. This includes support for those utilizing MAGMASOFT®, but also includes providing technical support with hardware, networks, antivirus, operating systems and other programs or technical components that may be interacting with hardware that MAGMASOFT® is installed on.
If you enjoy working as part of a team, helping people and solving technical challenges, this job is an excellent opportunity for you and we would love to take a look at your resume!
Responsibilities
◦ Gather and analyze information about issues and determine appropriate measures to arrive at a resolution
◦ Route process or alloy related questions to the appropriate engineer or account manager
◦ Follow up with engineers and account managers to ensure that all calls are being responded to promptly
Skills/Qualifications
Essential:
Desirable:
MAGMA Foundry Technologies, Inc. offers a competitive starting salary with excellent benefits including generous health care insurance package, HSA account with employer contributions, 401k with employer contributions, three (3) weeks of vacation to start plus one week vacation over the Christmas Holiday.
How to Apply
Please send resume and cover letter to: Show email
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MAGMA FOUNDRY TECHNOLOGIES, INC.
Attn: Human Resource Department
10 North Martingale Road, Suite 425
Schaumburg, IL 60173
MAGMA Foundry Technologies, Inc.
10 North Martingale Road
Suite 425
Schaumburg, IL 60173
Phone: 1.847.969.1001
Show email